FAQs

Can I track my order? Where is my tracking number?

Absolutely! We always want you in the loop. Tracking information will be sent to your email automatically once your order has been shipped.

Tracking information is available within 2-3 business days from purchase. Tracking details will be supplied once the orders have been shipped. You will get an email confirming shipment of your orders, this will contain the tracking number. If you did not receive any message from us after 7 days from purchase, please contact our support team at contact us page, or reply to your Order Confirmation email.

   

Do you ship worldwide? Where do you ship from?

Yes, we ship worldwide to almost every country. There are a few exceptions of places we cannot ship to, in part due to Covid-19 and shipping expenses. 

We have multiple warehouses based in both the United States and China. In some cases, orders with multiple products may arrive separately, depending on the location of fulfillment.

 

What are your shipping / processing times?

 

Orders are typically processed within 2-3 business days. Please allow 4-9 business days for orders in the United States, and 7-15 business days for international orders. 

   

How can I pay? Is my information protected?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

BalencaHome adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

  

What's your refund policy?

Our #1 goal is to make all of our customers satisfied with their purchase. If you would like to return or get a refund for any item, don't hesitate to contact us at the following email: support@balenca.com

For more information about returns and refunds, view our Refund Policy page. 

 

  

For any more questions or concerns, don't hesitate to contact us right away. You can reach us via our Contact Us page, email, or by phone.

 

Email | support@balenca.com

Live Chat | 1 (800) 864-0462