Shipping & Delivery

Have a question regarding the status of your order?

Orders are typically processed within 2-3 business days. Please allow 4-9 business days for orders in the United States, and 7-15 business days for international orders. We process our orders in a variety of warehouses across the world, including the United States, China, Thailand, and others depending on what will be the fastest and most economical. 

 

 

Can I track my order? Where is my tracking number?

Absolutely! We always want you in the loop. Tracking information will be sent to your email automatically once your order has been shipped.

Tracking information is available within 2-3 business days from purchase. Tracking details will be supplied once the orders have been shipped. You will get an email confirming shipment of your orders, this will contain the tracking number. If you did not receive any message from us after 7 days from purchase, please contact our support team at contact us page, or reply to your Order Confirmation email.

 

 

Package hasn't arrived after 4 weeks?

Our team is hard at work packaging a massive amount of individual orders on a daily basis. Please be advised that we are currently experiencing high demand causing slower processing times due to a lack of staff in the building (quarantine). Not to worry, our reduced team is on the clock overtime fulfilling shipments everyday! Please feel free to reach out to us via email with any questions, or track the status of your order here

 

Please include your order number when contacting our support team in order to receive a faster update on the status of your order.


 

*Disclaimer*


Email support & processing times may be slower due to a lack of warehouse staff.


Thank you for your patience, we are working non-stop to ensure both the satisfaction & safety of our customers :)


 


Email | support@balenca.com


Phone | 1 (800) 864-0462